Product Principles
3 principles adopted by Intercom to build products with repeatable successful outcomes, and why I think they work.
💡 Focus on the problem
Invest tons of time in understanding the problem instead of jumping straight to the solution. Once you thoroughly understand the problem, all the answers will come off easily.
🦄 Dream big but start small
Envision the big picture, and the maximum viable product.
Break everything into smaller pieces and only start with the first small (cohesive) step. This will help you reduce the time to market and start receiving feedback faster.
🛳 Ship to Learn
Ship it! Only when real users are experiencing your new feature will you prove your hypothesis and discover all the unknown unknowns there are out there.
This doesn’t mean you should deliver a half-assed product! Make sure that you deliver something you are proud of and provides value to your customers 🙌
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